The fastest way to reach a human is email. For anything account-related — a failed payment, a missing recharge, a login problem — write to us and include your account email; if an order is involved, include the order number so we can look it up without a back-and-forth.
Support is handled by the engineering team that builds SearchPipe, not a ticketing queue. We read everything; bugs and payment issues jump the line. For security issues, please do not open a public issue — email support directly.
Most questions are answered in public, no email required:
Credits, billing, refunds, rate limits and API-key safety — the questions most emails ask first.
REST API reference, MCP setup, parameters, response fields and error codes.
Methodology and reproducible results for the public search comparison.
Engineering notes, including how the public benchmark run was built.